The press release revived

Sally Saville Hodge

I’ve long since lost track of the number of people who have come to me over the years saying, “We want public relations. Do you do press releases?”

PR is not, in fact, an acronym for Press Releases, a misconception fostered by many so-called PR professionals who apparently aren’t creative enough to find other tactics to add to their toolkits. It’s also often perpetuated by marketers who don’t know any better to challenge such thinking.

Well, of course, we do press releases. But for a long time, because of the kind of public relations we practice, we actually only did a handful a year. I found them so useless compared to other, more targeted and customized approaches to media relations that I wrote an article titled “The Press Release is Dead (Will Somebody Please Tell the Clients?).”

It appeared on MarketingProfs.com (Google my name and it’s still first up, four years later!) and generated numerous e-mails and blog posts, some friendly, some scathing. (And curiously enough, it also generated calls from prospective clients wanting to talk to us about, believe it or not, helping them do more and better press releases!)

PR folks sure do take their press releases seriously. And the debate over their value continues. Just last week, I linked through to End Game PR’s blog to read a post on “10 Dead or Dying PR Tactics.” Sure enough, the press release received honorable mention – with the author acknowledging its rebirth even though many experts put it in the doornail category.

I, however, am no longer of that opinion. It’s not because I now think it’s a particularly effective tool to reach reporters. It’s because of the changing nature of the media, and the 24/7 demand for content. It’s created much higher pickup rates by news sites for optimized releases that are driven out through wire distribution services. That, in turn, drives traffic to clients’ Web sites. Used in tandem with targeted and customized media outreach, it creates sustainable gains in visitors. (From there, of course, the trick is to get them to take some sort of action – but that’s a whole different post.)

Here’s how we have seen this play out for one client, an egg donor and surrogate recruitment agency. In late November, we distributed a news release via PR Newswire that was picked up by 123 news sites, and caused a 441 percent jump in traffic. A few days later, our direct pitching resulted in the story being picked up by a Chicago Tribune health reporter’s blog, which sustained the traffic gains. A few days after that, the Wall Street Journal carried a separate article quoting the client, which was in turn picked up by the Huffington Post and the “Quote of the Day” feature on Time magazine’s Web site. Traffic surged another 162 percent on top of the earlier gains.

It’s best if releases are accompanied by direct reporter outreach, but even without, they can create a healthy flow of traffic. For this same client, for example, we distributed two releases in February, without broader media coverage, and its site experienced a 138 percent increase in traffic.

It’s tricky given the nature of this client’s business to draw a correlation between increased traffic and increased business, since not everyone who might take action once they are on the Web site is qualified to be either an egg donor or a surrogate. But the client can see a correlating increase in calls and submission of online forms with the traffic surge – and so is happy with the results.

Press releases have experienced a happy recovery. They still have to be written well – and smart – and will never be the only tactic in a strategic communications toolkit. But it’s well worth talking to clients about rethinking how they’re used in a comprehensive program.

Atwitter over Twitter? It could happen

Sally Saville Hodge

Here’s what I’ve learned in the last three months or so that I have more actively started Twittering:

• The name is silly, but so apropos. After all, when you’re communicating in short bursts of words (140 characters max) and following more than one or two people, it does create something of the same cacophony on your senses as a large flock of birds.
• It has a ton of fans, some of whom are rabidly judgmental. Don’t let them scare you off though, because…
• …despite the judgmental folks, there are no real rules for using it.
• You really have to use it to get it and its implications.
• It’s an incredibly exciting example of how users are shaping the experience – far beyond what the people who created it ever intended or expected.

To the last point, here’s an interesting presentation by one of Twitter’s founders explaining the original idea and how users have innovated around it. Next week, I’ll take a look at some of the reasons for climbing aboard – whether for fun or for profit.

(And by the way, if you sign up for a Twitter account – it’s free – look me up at @sallyshodge.)